Contact Smokey Row Estates Water Restoration

How do you keep water damage from spreading before help arrives?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• Find the main shutoff and turn it clockwise until it stops. In a basement it's often next to the water meter, low on the wall that faces the street.
• For storm water coming in, the Ready.gov severe weather page has general safety steps. Once you're safe, move what you can off the floor and call us.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• If you have a sump pump, check whether it's running. A tripped breaker or an unplugged cord is worth a look, as long as you can reach it without wading in.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What details help the crew show up ready in Smokey Row Estates?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• What started it, if you know, like a burst pipe or rain coming in.
• Whether the water came from inside the house or from outside.
• If the wet area downstairs has carpet or built in cabinets.
• When it started, even if it's a guess.
• Whether you were able to reach the breaker panel.
• If you plan to file a claim, which company your policy is with.
• Whether someone will be home to let the crew in.

It's fine to guess on any of these, and the crew will confirm the details on site.

What should you expect when the crew shows up in Smokey Row Estates?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

Every wet area gets a reading and a photo, and that record becomes your photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

If you go ahead, the crew removes standing water, sets up drying equipment and checks the readings on return visits until the wet materials are dry.

Why do the age and layout of your Smokey Row Estates home matter on the call?

You'll see ranch and two story homes across Smokey Row Estates. Lots of homes here have finished lower levels, and water that soaks into carpet pad and drywall takes more than a fan to dry. If your lot sits low, storm water and groundwater can come in through the foundation, so tell us if the water came from outside. Galvanized supply lines still turn up in older homes here, and they're a common source of leaks at threaded joints. Mention any of this when you call, and the crew will plan around it.

Which areas around Smokey Row Estates can call this number?

The Smokey Row Estates crew covers these neighborhoods:

• The Valley · built mostly in the 1980s to 1990s, basements are common
• Smokey Row · homes from the 1980s to 2000s, basements are common
• Center Grove Area · homes from the 1990s to 2010s, basements are common
• Eden Estates · built mostly in the 1990s to 2000s, most with basements
• The Villas · many with finished basements

We also take calls from nearby Providence Green, Raintree Village, Olive Branch Manor, Hunters Pointe, Featherstone, Hunting Creek, Stones Crossing and Heron Ridge. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What should you know before you call?